Terms of service

1. Introduction

Welcome to Tavrento. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

Tavrento specializes in outdoor umbrellas designed to help customers create comfortable, functional, and inviting outdoor spaces. Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to Tavrento. The terms “you,” “your,” and “customer” refer to any individual who visits our website, uses our services, or purchases products from our store.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions and our applicable store policies. If you do not agree with these terms, please discontinue use of our website.

These Terms & Conditions should be read together with our Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility and Use of Our Website

By using the Tavrento website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in a manner that does not violate applicable laws, infringe the rights of others, interfere with website operations, or compromise the security of our services.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.

• Submit false, inaccurate, or misleading order information.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Introduce malicious software or engage in activities that could disrupt website functionality.

• Copy, reproduce, or commercially exploit our website content without authorization, except as permitted by law.

Tavrento reserves the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Descriptions

Tavrento offers outdoor umbrellas intended to help customers improve the comfort and functionality of their outdoor spaces.

We make reasonable efforts to present product descriptions, images, dimensions, materials, and other relevant information as accurately as possible. However, variations in screen settings, lighting, photography, manufacturing, and product specifications may result in minor differences between displayed images and the delivered product.

Customers are responsible for reviewing product descriptions, measurements, features, care instructions, and installation requirements before placing an order.

Outdoor umbrellas may differ in their design, construction, shade coverage, mounting requirements, and suitability for particular environments. Please review the individual product listing carefully to determine whether a product meets your needs.

Nothing in these Terms & Conditions excludes any rights or remedies that customers may have under applicable consumer protection laws.

4. Pricing and Product Availability

Product prices and availability are displayed on our website and may change from time to time.

Tavrento reserves the right to update product prices, descriptions, availability, and other website information where necessary, subject to applicable law.

We make reasonable efforts to ensure that product and pricing information is accurate. If a material error is identified in a product listing, price, or order detail, we may need to contact the customer to clarify the issue or take appropriate corrective action.

If an order cannot be fulfilled, we will notify the customer and arrange any necessary cancellation or refund in accordance with applicable law.

5. Orders and Order Acceptance

When you place an order with Tavrento, you agree to provide accurate, complete, and current information, including your name, delivery address, phone number, and other information required to process your purchase.

Submitting an order constitutes a request to purchase the selected products. Order confirmation does not necessarily mean that an order has been finally accepted if further verification or processing is required.

We reserve the right to review, decline, or cancel orders where permitted by law, including situations involving suspected fraud, inaccurate information, product unavailability, or an inability to complete delivery.

If we cancel an order, we will communicate the cancellation and handle any amounts paid, if applicable, in accordance with the relevant policies and legal requirements.

Customers should contact Tavrento as soon as possible if they need to correct or cancel an order. Changes cannot be guaranteed after an order has entered processing or dispatch.

6. Payment Terms

Tavrento currently accepts Cash on Delivery (COD) only.

Under this payment method, the customer pays the amount due when the order is delivered, subject to the applicable delivery arrangements.

We do not currently offer credit card, debit card, online wallet, or bank transfer payments through our store unless we explicitly announce a change to the available payment methods.

Customers are responsible for reviewing their order details and confirming that they are prepared to pay the stated order total upon delivery.

For additional information, please review our Payment Policy.

7. Shipping and Delivery

Tavrento offers free shipping under its stated shipping arrangements.

Our standard estimated handling and delivery timeframes are:

• Handling Time: 1–2 business days.

• Transit Time: 3–5 business days.

• Total Estimated Delivery Time: 5–8 business days.

Delivery estimates begin in accordance with the applicable order-processing arrangements and are not guaranteed delivery dates.

Actual delivery times may vary because of carrier operations, the delivery destination, public holidays, weather conditions, inaccurate address information, unsuccessful delivery attempts, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and appropriate contact details. If additional information is required to complete delivery, customers should respond promptly.

For more information, please review our Shipping Policy.

8. Delivery Issues and Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the delivery address is incomplete, or other delivery arrangements cannot be completed, the carrier may follow its applicable redelivery or return procedures.

If you experience a delivery issue, please contact Tavrento with your order number and relevant details.

We will make reasonable efforts to assist with delivery-related inquiries. Any cancellation, return, or other consequences of unsuccessful delivery will be handled in accordance with applicable policies and consumer protection laws.

9. Returns and Refunds

At Tavrento, we aim to provide a straightforward process for customers who need to return an eligible product.

We offer free returns and refunds within our stated 14-business-day return and refund period, subject to the applicable Return & Refund Policy, eligibility requirements, and applicable law.

Customers should contact our support team before returning an item so that the correct instructions can be provided.

Once a refund has been approved, our standard refund processing time is approximately 3 days. The time needed for any refund arrangement to be completed may vary depending on the circumstances and applicable procedures.

Because Tavrento currently accepts Cash on Delivery only, approved refund arrangements will be communicated directly to the customer.

Nothing in these Terms & Conditions limits any mandatory return, refund, warranty, or other consumer rights that apply under the law.

10. Product Use and Outdoor Safety

Outdoor umbrellas must be installed, operated, and maintained according to the product instructions and safety recommendations provided with the relevant item.

Customers should ensure that the umbrella is properly secured and supported before use. The correct base, mounting method, and installation arrangement may vary according to the product design.

Outdoor umbrellas are not necessarily designed to withstand strong winds, storms, heavy rain, or other severe weather conditions. Unless the specific product instructions expressly provide otherwise, customers should close and secure the umbrella during strong winds or severe weather and avoid leaving it unattended when conditions may create a safety risk.

Customers are responsible for checking product instructions and using the umbrella appropriately for the intended environment.

11. Intellectual Property

Unless otherwise indicated, the content available on the Tavrento website, including text, graphics, logos, design elements, and original website materials, may be protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit protected website content without the required authorization, except where permitted by applicable law.

These terms do not transfer ownership of intellectual property rights to website visitors or customers.

12. Privacy and Personal Information

Your privacy is important to Tavrento. Information collected through our website may be used to process orders, arrange delivery, provide customer support, manage returns and refunds, maintain website security, and fulfill legal obligations.

We may share necessary information with Shopify, shipping providers, and other relevant service providers when required to operate our store and fulfill customer orders, subject to applicable law.

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy. Where specific consent is required by law, it will be handled separately as applicable.

13. Third-Party Services and Links

Our website may use services, applications, or links provided by third parties to support website functionality, delivery, customer support, or other business operations.

Third-party services are subject to their own terms, conditions, and privacy practices. Tavrento does not control every aspect of independently operated third-party websites or services.

We encourage customers to review the relevant third-party terms and privacy policies before using those services.

14. Website Availability and Accuracy

Tavrento aims to keep its website available, functional, and up to date. However, we do not guarantee that the website will always operate without interruptions, technical errors, delays, or temporary unavailability.

Maintenance, software updates, hosting issues, connectivity problems, and other circumstances may affect access to our website.

We may update or modify website features, content, and services as necessary, subject to applicable law. We will take reasonable steps to address material issues when they come to our attention.

15. Limitation of Liability

To the extent permitted by applicable law, Tavrento will not be responsible for losses arising from circumstances beyond our reasonable control, including certain carrier delays, interruptions to third-party services, or misuse of products contrary to supplied instructions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law. These terms also do not exclude mandatory consumer rights, statutory warranties, or remedies that cannot lawfully be waived.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms & Conditions in a manner that unlawfully harms Tavrento or others.

Any responsibility for losses, claims, or expenses arising from unlawful conduct, fraudulent activity, or infringement of third-party rights will be determined in accordance with applicable law.

Nothing in this section requires you to waive any rights that cannot legally be waived.

17. Changes to These Terms & Conditions

Tavrento may revise these Terms & Conditions from time to time to reflect changes in our products, business practices, services, or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date.

Changes will generally apply from the date they become effective and will not retroactively alter existing contractual rights where doing so would violate applicable law.

Customers are encouraged to review this page periodically to remain informed about the terms governing their use of our website.

18. Governing Law

These Terms & Conditions are subject to applicable laws and regulations. Any determination of governing law, jurisdiction, or dispute resolution will be made in accordance with the legal requirements applicable to the relevant transaction and customer.

Nothing in these Terms & Conditions removes a customer's right to rely on mandatory consumer protection laws or access remedies available under applicable law.

19. Contact Information

If you have questions about these Terms & Conditions, an order, our products, or any of our store policies, please contact Tavrento using the details below.

Trade Name: Tavrento

Phone Number: +13085326100

Email Address: denisflora936@gmail.com

Business Address: 620 E 8th St, North Platte, NE 69101, United States

When contacting us about an existing order, please include your order number and a clear explanation of your inquiry so that we can assist you more efficiently.

20. Acknowledgment

By accessing the Tavrento website or placing an order through our store, you acknowledge that you have had the opportunity to review these Terms & Conditions and the applicable store policies.

We appreciate your trust in Tavrento and are committed to providing clear product information, convenient shopping, and helpful customer support for your outdoor umbrella needs.

Tavrento — Making Outdoor Living More Comfortable.