Payment Policy

1. Introduction

Welcome to Tavrento. This Payment Policy explains the payment methods available when purchasing products from our online store, the process for completing an order, and the responsibilities of customers when placing an order.

At Tavrento, we aim to make shopping for outdoor umbrellas simple, convenient, and transparent. We understand that customers value a clear and straightforward payment process, so we currently accept Cash on Delivery (COD) only.

By placing an order through Tavrento, you acknowledge that you have read and understood this Payment Policy and agree to follow the payment requirements described below.

2. Accepted Payment Method

Tavrento currently accepts the following payment method:

Cash on Delivery (COD)

Cash on Delivery allows customers to pay for their order when it is delivered to the address provided during checkout, subject to the applicable delivery arrangements.

We do not currently accept online payments by credit card, debit card, bank transfer, digital wallet, or other prepaid payment methods through our store unless we explicitly announce a change to our payment options.

Please ensure that you select and follow the available Cash on Delivery payment instructions when placing your order with Tavrento.

3. How Cash on Delivery Works

When you place an order with Tavrento, you submit your order details and select the available Cash on Delivery payment option.

The general process is as follows:

  1. Place Your Order: Select your preferred outdoor umbrella and provide the required contact and shipping information during checkout.

  2. Order Processing: Our standard handling time is approximately 1–2 business days.

  3. Order Dispatch: After processing, your order is prepared for shipment and handed over for delivery.

  4. Delivery: Your order is delivered to the address provided during checkout, subject to carrier arrangements.

  5. Payment Upon Delivery: Pay the amount due using the Cash on Delivery arrangements communicated for your order.

Customers are responsible for ensuring that the delivery information is complete and accurate and that they are prepared to pay the amount due when the order arrives.

4. Order Total and Payment Amount

Before submitting an order, customers should carefully review the products selected, quantities, delivery information, and final order total displayed at checkout.

Tavrento offers free shipping under its stated shipping arrangements. Any applicable charges or other amounts, if relevant to a particular order, will be communicated through the applicable checkout or order information.

The amount payable upon delivery should correspond to the confirmed order total, subject to any properly communicated adjustments or applicable terms.

If you believe there is an error in your order total or payment amount, please contact Tavrento before completing payment so that we can review your concern.

5. Order Confirmation and Verification

After submitting an order, customers should review any order confirmation or communication received from Tavrento.

We may need to verify order information, delivery details, or contact information when reasonably necessary to process an order and facilitate delivery.

If additional information is required, we may contact the customer using the details provided at checkout. Customers should respond accurately and promptly to avoid unnecessary processing or delivery delays.

Tavrento reserves the right to review, decline, or cancel an order where permitted by applicable law, including where there is a reasonable concern about inaccurate information, suspected fraud, or an inability to complete delivery.

If an order is cancelled before payment is collected, no Cash on Delivery payment will be due for that cancelled order.

6. Shipping and Delivery Timeframes

Tavrento aims to provide clear and realistic delivery estimates for customers purchasing outdoor umbrellas.

Our standard estimated timeframes are:

  • Handling Time: 1–2 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary due to carrier operations, destination, public holidays, weather conditions, unsuccessful delivery attempts, or other circumstances outside our reasonable control.

Customers should ensure that someone is available to receive the order and complete the Cash on Delivery payment according to the carrier's instructions.

7. Failed Delivery and Unaccepted Orders

Customers are expected to provide accurate shipping information and make reasonable arrangements to receive their orders.

If a delivery attempt is unsuccessful because the address is incorrect, the recipient is unavailable, or the customer declines to accept the order, the carrier may arrange another delivery attempt or return the shipment according to its procedures.

If you anticipate a problem receiving your order, please contact Tavrento as soon as possible.

Any cancellation, return, or other consequences relating to an unsuccessful delivery will be handled in accordance with our applicable policies and relevant consumer protection laws. We will not apply charges or penalties that are inconsistent with those requirements.

8. Returns and Refunds

At Tavrento, we want customers to have confidence when shopping for outdoor umbrellas. We offer free returns and refunds within our stated 14-business-day return and refund period, subject to the applicable Return & Refund Policy, eligibility requirements, and applicable law.

Customers who wish to request a return or refund should contact our support team and provide their order details before sending an item back.

Once a refund is approved, our standard refund processing time is approximately 3 days. The actual time needed to complete a refund may depend on the nature of the refund, the return process, and any applicable payment or delivery arrangements.

Because Tavrento accepts Cash on Delivery only, refund arrangements will be communicated directly to the customer after the request has been reviewed and approved. Customers may be asked to provide the information reasonably necessary to complete an eligible refund securely.

Refund eligibility and any applicable consumer rights are governed by our Return & Refund Policy and applicable law.

9. Payment Security and Customer Information

Tavrento takes the handling of customer information seriously. Customers should provide accurate information during checkout and take reasonable care to protect their personal details.

Since our current payment method is Cash on Delivery, customers should follow the payment instructions provided through legitimate order and delivery communications.

Please do not disclose sensitive personal information to individuals or services that cannot be verified as associated with your order or delivery.

The collection and use of customer information are subject to our Privacy Policy.

10. Pricing and Policy Changes

Tavrento aims to display product prices and applicable order information clearly during the shopping process.

We reserve the right to update our product prices, available payment methods, and store policies when necessary, subject to applicable law. Changes to this Payment Policy will be reflected on this page with an updated revision date.

Unless otherwise required by law, changes will generally apply to future orders rather than retroactively altering the agreed payment terms of an existing confirmed order.

Customers are encouraged to review this page periodically to stay informed about our payment procedures.

11. Contact Information

If you have questions about this Payment Policy, your Cash on Delivery order, a payment amount, or an approved refund, please contact Tavrento using the details below.

Trade Name: Tavrento

Phone Number: +13085326100

Email Address: denisflora936@gmail.com

Business Address: 620 E 8th St, North Platte, NE 69101, United States

Please include your order number and a brief explanation of your inquiry so that our team can assist you more efficiently.

12. Agreement to This Policy

By placing an order with Tavrento, you acknowledge that Cash on Delivery is our currently accepted payment method and agree to follow the applicable payment instructions associated with your purchase.

We encourage all customers to review our Payment Policy, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions before placing an order.

Thank you for choosing Tavrento. We appreciate your trust and strive to provide a convenient, transparent, and reliable shopping experience for your outdoor umbrella needs.