Privacy policy

1. Introduction

Welcome to Tavrento. We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Tavrento collects, uses, stores, and protects personal information when you visit our website, browse our products, place an order, or communicate with our customer support team.

Our store specializes in outdoor umbrellas designed to help customers create comfortable and inviting outdoor spaces. As part of providing our products and services, we may need to collect certain information to process orders, arrange deliveries, respond to inquiries, and improve the shopping experience.

By accessing or using the Tavrento website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it in accordance with applicable law.

2. Personal Information We Collect

When you visit or shop with Tavrento, we may collect different types of information depending on how you interact with our website.

A. Information You Provide Directly

You may provide personal information when placing an order, completing checkout, contacting customer support, or submitting a request. This information may include:

  • Full name.

  • Shipping and billing address, where applicable.

  • Email address.

  • Phone number.

  • Order details and purchase history.

  • Information you provide when requesting a return, refund, or customer support.

  • Other details necessary to respond to your inquiry or fulfill your request.

We request only the information reasonably needed for the relevant business purpose, subject to applicable legal requirements.

B. Order and Transaction Information

Because Tavrento currently accepts Cash on Delivery (COD) only, we may process information necessary to confirm orders, prepare shipments, communicate with delivery providers, and collect payment when an order arrives.

This may include the items ordered, quantities, order totals, delivery details, order status, and relevant communications concerning your purchase.

C. Automatically Collected Information

When you visit our website, certain information may be collected automatically through Shopify and other website technologies. Depending on the services enabled, this information may include:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Pages viewed and products visited.

  • Referring website or source.

  • Approximate location inferred from technical information.

  • Website usage information and interactions.

This information may be used to maintain website functionality, improve performance, identify technical issues, and help protect our store against suspicious activity.

3. How We Use Your Personal Information

Tavrento may use personal information for the following purposes:

Processing and Fulfilling Orders

We use relevant customer information to confirm orders, prepare products for dispatch, coordinate delivery, and facilitate Cash on Delivery payments.

Customer Service

We may use your contact information and order details to answer questions, respond to concerns, provide order-related assistance, and handle requests concerning our outdoor umbrellas.

Shipping and Delivery

We may share necessary delivery information with shipping companies, logistics providers, and other service partners involved in delivering your order.

Returns and Refunds

We use relevant order and contact information to review return requests, assess refund eligibility, communicate decisions, and arrange approved refunds in accordance with our applicable policies.

Website Improvement

Technical and usage information may help us understand how visitors use our website, identify errors, improve navigation, and make the shopping experience more convenient.

Security and Fraud Prevention

We may process relevant information to identify suspicious activity, protect our store, investigate potential misuse, and maintain the security of our website and customers.

Legal Compliance

We may use or disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, enforce our policies, or protect our legal rights.

4. Cash on Delivery and Payment Information

Tavrento currently accepts Cash on Delivery as its only payment method. Customers pay for their orders upon delivery according to the applicable delivery arrangements.

We process the information necessary to confirm your order, communicate the amount due, coordinate delivery, and maintain relevant transaction records.

Because our current payment method is Cash on Delivery, we do not require customers to submit online credit or debit card details to pay for orders through our store. However, Shopify or other enabled services may process technical information as part of normal website operations.

If our available payment methods change in the future, this Privacy Policy may be updated to reflect the relevant information practices.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies through Shopify or other enabled services. These technologies can help the website operate properly and provide information about how visitors interact with our store.

Depending on the technologies enabled, cookies may be used to:

  • Keep shopping cart functionality working.

  • Remember certain preferences.

  • Support website security and performance.

  • Understand website traffic and visitor interactions.

  • Measure the effectiveness of marketing activities, where applicable.

You may be able to manage cookies through your browser settings or the cookie preference tools available on our website. Disabling certain cookies may affect some website features.

Where required by applicable law, Tavrento will obtain consent before using non-essential cookies or similar technologies.

6. When We Share Personal Information

Tavrento does not sell customers' personal information in exchange for money. We may disclose relevant information to third parties when necessary for legitimate business purposes, subject to applicable law.

These parties may include:

Shopify and Website Service Providers

Our store is hosted on Shopify. Shopify and relevant service providers may process information to operate the online store, provide checkout and order-management functionality, maintain security, and support related services.

Shipping and Delivery Providers

We may share your name, address, phone number, and relevant order details with delivery companies and logistics providers so they can deliver your purchase and coordinate delivery arrangements.

Customer Support and Operational Services

We may use service providers that help us manage customer inquiries, communications, website operations, and order administration.

Analytics and Marketing Providers

Where enabled and legally permitted, we may use analytics or marketing services to understand website activity and improve our services. These providers may collect or process information through cookies and similar technologies.

Legal and Regulatory Authorities

We may disclose information when required by law, legal process, or a valid government request, or when necessary to protect our rights, customers, property, or the security of our business.

Third-party providers may process information under their own privacy policies and applicable contractual obligations.

7. Shopify and Third-Party Websites

Tavrento uses Shopify to operate its online store. Your information may be processed by Shopify and its relevant service providers as part of providing the platform and associated services.

Our website may also contain links to third-party websites or services. We do not control the privacy practices, content, or security of websites operated by independent third parties.

We encourage customers to review the privacy policies of third-party services before providing personal information through those services.

8. Data Retention

Tavrento retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, handling returns and refunds, providing customer support, resolving disputes, and meeting applicable legal obligations.

The retention period may vary depending on the type of information, the reason it was collected, and any legal or regulatory requirements that apply.

When information is no longer reasonably necessary and there is no legal requirement to retain it, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our data-retention practices.

9. Data Security

At Tavrento, we take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include using security features provided by Shopify, restricting access to information where appropriate, and working with relevant service providers to maintain secure business operations.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Customers should use secure devices, protect their email accounts, and avoid sharing personal information with individuals or services that cannot be verified.

10. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information. These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting corrections to inaccurate or incomplete information.

  • Requesting deletion of certain personal information.

  • Requesting a copy of your information in an appropriate format.

  • Objecting to or requesting restrictions on certain processing activities.

  • Withdrawing consent where processing relies on consent.

  • Opting out of certain marketing communications.

  • Submitting a privacy complaint to the appropriate regulatory authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise an applicable privacy right, please contact Tavrento using the contact information provided below. We may need to verify your identity before fulfilling a request to help protect your information.

We will review and respond to valid requests within the time required by applicable law.

11. Children's Privacy

The Tavrento website is intended for general shopping by adults and is not knowingly directed toward children who are prohibited from using the service under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action as required by law.

12. International Data Transfers

Depending on the location of our service providers and the systems used to operate our website, your personal information may be processed or stored in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers, Tavrento will take appropriate steps to ensure that relevant transfers are handled in accordance with those requirements.

The privacy protections and legal requirements of another country may differ from those in your place of residence.

13. Marketing Communications

Tavrento may communicate with customers about their orders, delivery arrangements, customer service requests, and other matters directly related to their purchases.

If we offer promotional emails or other marketing communications, we will handle them in accordance with applicable law and any required consent preferences. Where an unsubscribe option is provided, customers can use it to stop receiving eligible promotional communications.

Unsubscribing from marketing messages will not necessarily stop essential communications relating to an existing order or customer service request.

14. Changes to This Privacy Policy

Tavrento may update this Privacy Policy from time to time to reflect changes in our business practices, Shopify services, applicable laws, or the way personal information is handled.

When changes are made, we will update the “Last Updated” date at the beginning of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this page periodically to remain informed about our privacy practices.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, want to understand how your personal information is used, or wish to submit a privacy-related request, please contact Tavrento using the details below.

Trade Name: Tavrento

Phone Number: +13085326100

Email Address: denisflora936@gmail.com

Business Address: 620 E 8th St, North Platte, NE 69101, United States

Please describe your request clearly and include relevant details where appropriate. We may request additional information to verify your identity before responding to certain privacy requests.

16. Your Acknowledgment

By using the Tavrento website, you acknowledge that you have had the opportunity to review this Privacy Policy. Any consent required for specific data-processing activities will be obtained separately where required by applicable law.

Thank you for trusting Tavrento. We appreciate the opportunity to serve you and remain committed to handling your personal information responsibly while helping you shop for outdoor umbrellas.